Lola R.
1/5
I am writing to express my deep disappointment with the service I recently received at Urban Outfitters. My friend and I were subjected to an incredibly uncomfortable experience due to the unprofessional behavior exhibited by two female employees working during our visit. The entire time we were in the store, these employees engaged in negative and inappropriate gossip about us, making disparaging remarks such as, "Why would somebody get this many things?" and "She's probably not going to buy anything." To clarify, I spent over £300 in your store, contributing directly to these employees' wages. One of the employees, who sported a Y2K style with back dermal piercings and pencil-thin brows, along with her colleague, who was white and plus-sized, behaved in a manner that was both childish and unprofessional. It is astonishing that grown adults would choose to engage in such immature and rude conduct, especially towards customers. Even more concerning was the fact that these employees made rude and inappropriate remarks about my friend’s physical appearance. This not only reflects a complete lack of respect and professionalism but also had a deeply negative impact on my friend, leaving her feeling insecure and extremely self-conscious for the remainder of the day. Such behavior is completely unacceptable in any setting, let alone in a customer service environment. It is imperative to emphasize that discussing customers in a negative light while they are present on the premises is entirely unacceptable. Moreover, speaking ill of anyone without knowing the full context or truth is unprofessional and reflects poorly on your establishment. Not only did these two employees talk about me, but they were also overheard speaking negatively about another coworker, making comments that I could not, in good conscience, repeat here. I was further appalled when my friend had to hang up clothes on the rail— a task that is clearly the responsibility of your employees. This incident underscores a severe lack of attention to customer service and basic job responsibilities on the part of these individuals. Their behavior was not only unprofessional but also deceitful, as they made snarky remarks behind our backs while pretending to be polite to our faces. This kind of conduct is not only fake but reflects poorly on the integrity of your staff. It is important to note that outer appearances mean very little if one’s behavior does not match the same standard of professionalism. I will not be returning to this Urban Outfitters location and expect a formal response detailing the actions that will be taken to address the behavior of these employees. Their actions not only marred my experience but also potentially jeopardized the reputation of your store. Immediate corrective measures, whether it be further training, disciplinary actions, or termination, are warranted to ensure this does not happen to another customer. - And to the childish, pathetic excuses of ‘women’ you don’t know me personally, and you never will. Don’t talk on a name you don’t know.
