Urban Outfitters - London

Urban Outfitters Overview

Urban Outfitters is a renowned retail company that specializes in offering a wide array of products for fashion-savvy individuals. With its headquarters located at Warehouse, 42-56 Seven Dials, Earlham St, London WC2H 9LJ, United Kingdom, and a phone number of 2081765204, customers can easily reach out for assistance. The company's website, urbanoutfitters.com, provides an extensive online shopping experience for those who prefer to browse from the comfort of their homes.

The store's specialties include clothing, gift items, home goods, men's and women's apparel. Urban Outfitters caters to a diverse clientele, offering on-trend styles and unique pieces that help customers express their personal style. In addition to its impressive product selection, the company provides a range of services, such as delivery, in-store pick-up, and in-store shopping. Accessibility is also a top priority, with a wheelchair-accessible entrance and parking available for customers with disabilities.

Urban Outfitters has received 408 reviews on Google My Business, highlighting the company's commitment to customer satisfaction. With an average rating of 3.8 out of 5 stars, it is evident that the store maintains a strong reputation for providing excellent service and a enjoyable shopping experience. The store's staff is known for their exceptional customer service, often going above and beyond to assist customers in finding the perfect items. Additionally, Urban Outfitters strives to create a welcoming atmosphere, even during peak shopping hours, ensuring that every customer feels valued and appreciated.

Overall, Urban Outfitters is a top choice for those seeking a diverse range of fashionable and unique products. With its convenient location, user-friendly website, and commitment to customer satisfaction, the store continues to be a popular destination for fashion-forward individuals.

Urban Outfitters Store Information

• Address: Warehouse, 42-56 Seven Dials, Earlham St, London WC2H 9LJ, United Kingdom
• Phone: 2081765204
• Website: urbanoutfitters.com
• Specialties: Clothing store, Gift shop, Home goods store, Men's clothing store, Women's clothing store
• Other points of interest: Delivery, In-store pick-up, In-store shopping, On-site services, Wheelchair-accessible entrance, Wheelchair-accessible car park, Men's clothing, Women's clothing, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards

Customer Opinions

Urban Outfitters has garnered 408 reviews on Google My Business, with an average rating of 3.8 out of 5 stars. Customers consistently praise the store's top-tier customer service, knowledgeable and friendly staff, and diverse product selection. The store's commitment to creating a welcoming atmosphere, even during busy periods, is also appreciated by shoppers. With its convenient location, user-friendly website, and dedication to customer satisfaction, Urban Outfitters remains a popular choice for fashion-savvy individuals seeking unique and trendy items.

👍 Reviews of Urban Outfitters

Precious A.

5/5

Experienced top tier customer service from Chris today. She was a divine help in helping me find a very specific item of clothing and she had a very positive attitude the whole time. Hit her up x

jayne

5/5

I received such great assistance from Isobel! She went above and beyond to ensure I could find my top in the right size. Very impressed with her customer service 👏🏾

Louise K.

5/5

Great store, plenty of choice, staff v helpful even when it’s crazy busy. Changing rooms currently having a refit but everyone working hard to make sure it works. Daughters love this place and often find something for myself too!

Nessa M.

5/5

Today I visited UO's store in Covent Garden for the first time and I am very impressed! The shop assistants were very friendly and welcoming, the lady that assisted me with my click and collect order was very kind and polite and the whole process went smoothly, the bag that I picked up is just amazing, I am in love, great quality, very beautiful design with lots of pockets! My overall experience was fantastic, brilliant service! And I also love how clean the store was and everything was in order.

lol

1/5

Went to try on some clothes today in the dressing room and the girl who was working in the dressing rooms was so rude I actually felt ashamed that I even stepped foot in the place. I feel ashamed anyway buying at urban because it's fast fashion but this reaffirmed to me why shopping here is awful because all the girls are so unbelievably rude here. I know the staff probably don't get paid enough but I don't think it's fair to be so judgemental...

Yasmine A.

1/5

Female staff with the Irish accent is racist towards Asians. There definitely needs to be something done about her and I'm obviously not the only one who witnessed her being rude and aggressive towards Chinese customers.

Olli B.

4/5

Despite the negative reviews, I had quite a good experience at this store. Managed to find a good t-shirt and leave pretty quickly. The store was really busy but it was really cramped. I'm not surprised about the amount of pickpockets that work in this store and the area. I would recommend to keep backpacks and other bags close to your chest and have your wits about you.

Daisy B.

1/5

Aggressive, racist management. I felt very uncomfortable and unsafe. The staff are rude towards people of colour. This seems to be an ongoing issue, as I see this hostility has been reported by other customers too.