Ethel & Em

Ethel & Em is a highly regarded yarn store located in the heart of Lancaster, United Kingdom. Situated at 24 New St, Lancaster LA1 1EG, the shop has cultivated a strong reputation for its exceptional selection of yarns, knowledgeable staff, and welcoming atmosphere. A significant draw for customers is their commitment to providing unique and specialized yarns that may not be readily available elsewhere. The business prides itself on offering a truly curated experience for fiber enthusiasts of all levels, from seasoned knitters and crocheters to those just beginning their creative journey.

For those wishing to connect with Ethel & Em, several avenues are available. The primary phone number is 152465344. Customers can also explore their extensive inventory and learn more about the shop’s offerings via their website: ethelandem.com. The website provides detailed information about current stock, upcoming events, and online ordering options.

At its core, Ethel & Em specializes in providing a diverse range of yarns. They cater to a variety of fiber types, including wool, cotton, silk, alpaca, and blends, offering a vast selection of colors, textures, and weights. Beyond simply selling yarn, the shop offers a range of on-site services designed to enhance the customer’s experience. These services typically include personalized advice and assistance in selecting the right yarn for a project, as well as knitting and crochet patterns. The store also facilitates in-store pick-up, providing a convenient option for online orders. Furthermore, Ethel & Em embraces modern payment methods, accepting credit cards, debit cards, and NFC mobile payments, ensuring a seamless transaction process. Accessibility is also a key consideration, with a wheelchair-accessible entrance ensuring that all customers can comfortably navigate the store.

Ethel & Em distinguishes itself through its commitment to creating a welcoming and inclusive environment. The business identifies as women-owned, reflecting a dedication to supporting female entrepreneurs and fostering a community of like-minded individuals. They are also recognized as LGBTQ+ friendly, demonstrating a commitment to diversity and acceptance. The shop’s atmosphere is frequently described as warm, friendly, and supportive, encouraging customers to explore their creativity without fear of judgment. The staff’s expertise and helpfulness are frequently cited as a significant factor in the positive customer experience. The store’s layout and design contribute to a quick visit, allowing customers to easily browse and find what they need. The shop also promotes in-store shopping, enabling customers to directly interact with the products and receive personalized assistance.

Ethel & Em has garnered a consistently positive reputation within the crafting community. Currently, the store boasts 55 reviews on Google My Business, reflecting a significant level of customer engagement. The average opinion is a remarkable 4.7 out of 5 stars, highlighting the overwhelmingly positive experiences shared by customers. Feedback consistently praises the quality of the yarns, the knowledgeable and helpful staff, and the overall shopping environment. Many customers express a strong desire to return and recommend the store to others. One particularly enthusiastic customer noted that their previous experiences buying from Ethel & Em were unparalleled, emphasizing the exceptional yarn and service. The store’s ability to source specific yarns not found in local haberdasheries is frequently cited as a key benefit. Furthermore, the friendly staff’s willingness to suggest complementary products, such as tea shop recommendations, adds a personal touch to the shopping experience. It's clear that Ethel & Em has cultivated a loyal customer base through its dedication to quality, service, and community.

• Specialty Yarn Store
• Location: 24 New St, Lancaster LA1 1EG, United Kingdom
• Phone:152465344
• Website:ethelandem.com
• Women-Owned
• Wheelchair Accessible
• LGBTQ+ Friendly
• Accepts: Credit Cards, Debit Cards, NFC Mobile Payments