Smyths Toys Superstores Edinburgh

Staff are rude, untrained and certainly shouldn’t be working in a kids store the way the staff act and treat customers I will never return to this store with my children. The manager Lucas is no better very patronising and could do with some training on how to deal with the public. Head office are no better tbh so it’s clear avoiding this shop is the only option left and I’d advise others to do the same! You expect coming in to the store to be a nice experience for you and your children. Instead you get accused of stealing and chased out the shop for items you have paid for all because u have a pram and a member of staff can’t do his job. Honestly not even worth the hassle and from previous reviews it’s looks like it’s a common occurrence in the store.

Smyths Toys Superstores is a leading toy and entertainment retail company originating from Ireland, known for offering a wide range of children’s toys, outdoor play equipment, video games, and entertainment products. Established in Galway, Ireland, in 1986 by four brothers, Anthony, Padraig, Liam, and Thomas Smyth, the company has expanded significantly over the years. It now operates numerous stores across Ireland, the United Kingdom, and several countries in mainland Europe. Smyths Toys Superstores cater to children of all ages, providing an extensive selection of products from leading brands as well as their own branded items. Their product range covers everything from the latest action figures and dolls to board games, arts and crafts, and educational toys, ensuring that there’s something for every interest and age group.

Massive toy store in Edinburgh Smith’s serving Edinburgh people for years, we use this place since the baby toys to Nintendo games now. Big range in store, you may order online and collect here. Staffs never smile, possibly due to the work pressure. Always crowded so hold your kids or keep an eye at all the times. I feel this place is a bit pricy.

Amazing service from this store fixed my sons bike brakes no problem at all so helpful

It's a toy superstore, lots of types of toys, boys girls, and other kids stuffs, recommended.

Huge place and has many choices of toys and not only! (but get store than one in Manchester!)

Updating review. Been in since this review and had zero issues. The staff are good and no issues with security. I was either dressed better or security having a better day. Security guard in the place is rude as hell. I appreciate people doing their job but he's on a power trip. Purposely stares you down. He walked between myself and my kids and was literally 30cm away from me Swaggering past. We purchased some toys and he came up behind us at till and asked the cashier what we bought. We overheard and said "we can show you the receipt". He just stared rudely at us and walked away. Just buy online. I hate saying it but do.

We recently visited this store for a last minute purchase! We’re from the Scottish Borders and accidentally arrived without a pram during our day trip, due to this we thought it would be beneficial to upgrade our daughter’s trike which she could use for our family day out. We fully expected to purchase a trike and leave building it ourselves in the car park. Ross the assistant couldn’t have been better! He stayed with us from start to finish, recommending which one and helping us to the till. To my disbelief Ross helped build our trike while interacting with our daughter! We really didn’t expect such great customer service as we’ve visited this store before and unfortunately didn’t have the same experience. Ross made our trip fun and one to remember! Shopping with a 1.5 year old can be challenging and he made us feel completely at ease, as first time parents who don’t shop in town often this meant a lot to us. Thank you and will definitely be back thanks to him!