Topshelf Printers

Do not work with this company. What a horrible experience, I’ve never worked with a company this bad before. I paid my order in full and provided all necessary details (vector logo files, CMYK colors, hat SKU, etc.) and didn’t hear anything back for more than 3 weeks. So I had to reach out on my own to ask what was going on. The sales guy blatantly lied about where things were in the process, claiming the PVC patches were already getting created when I never received a proof. After requesting to see the proof, I got the classic “I thought I sent this.” The proof itself ignored all the specifications from our earlier conversations and my order email. After clarifying, I continued to received subsequent proofs each with an issue, indicating that there was very little effort or quality control. At this point we were over a month out from payment, and no work had actually been done. Having had to follow up and keep asking for corrections, I would have expected quicker and better customer service, instead I was ghosted for another few business days. So, I called into support and spoke with a GM that told me verbatim “we not only dropped the ball, we lost it entirely.” I asked for a refund and confirmation email, he said he’d take care of it, and neither a refund nor follow up email ever came (I’m over a month past that conversation at this point and still nothing). I received a voicemail from the owner, who I called back same day and got his answering machine. I called again the next day, and then again a few days later and never got a response. Frankly, what an absolutely embarrassing way to run a company. To this day, I still have not received any follow up email on the project, an apology, nothing. I had to move forward (well after my attempts to contact them and even waiting another week) with requesting a refund from my credit card company.

I am so happy with my order. I had a small order of T shirts and they were incredibly efficient and patient with me. The quality is excellent. I would go to them again and recommend them to everyone.

Jennifer over at Topshelf Printers is amazing. She was able to complete my order in less than two weeks due to us needing a rush order. Jennifer and her team were able to get everything together in time for our company event. We appreciate their dedication to helping us! All of our products turned out perfect too!

We order a large quantity of shirts for our annual Turkey Trot. Today was delivery day. Not only are the shirts quality product but Zach and Dan from Topshelf Printers unloaded many boxes, loaded them on carts and transported them to another area of the hospital then unloaded them. Thanks Zach and Dan for extraordinary customer service!

I can't recommend Topshelf Printers enough! These guys are incredible to work with. I worked with them to create a custom design shirt for our Regional Meeting. It turned out awesome! Great quality, great price and easy process. They genuinely care about their work and the customer. I felt like I made some new friends! Definitely recommend.

Zach and the entire team at Topshelf are amazing! I have worked with several other companies over the years and they go above and beyond with the quality of product, level of customer service and attention to detail! I would highly recommend to any business looking for a employee apparel provider.

The TopShelf team really is the best! Design, layout, mass production, final product… there really isn’t a step of the process that wasn’t easier than I was expecting. They made it a treat to do business with them. Thanks for the work guys!

Absolutely wonderful!! Dillan was the one who went over my order with me and communicated with me through the process. He was very nice and willing to answer questions, make additions, etc. I think Jesse was the artist for our shirts and he did great work. We had very intricate lettering that he made look very clean. Overall, everyone I encountered here was very nice and the shirts are a great quality. The prints are good and the shirts themselves are fairly thick but still soft. No suffocating necks or too long arms, like we have had with baseball tees previous years at different places. Great place.