Boot Barn

I had such a great experience at Boot Barn! Alexia went above and beyond to help me find the perfect jeans when she noticed I was struggling. She asked all the right questions, was incredibly kind, and made the whole process so much easier. On top of the amazing customer service, I love their selection of boots and clothes—there’s always something great to find! I’ll definitely be back!

Went in to ask if I could get my straw hat shaped (just the front where it got bent). Employee told me boot barn doesn’t shape straw. According to the website, select stores do, and I told her that. She told me “Shaping straw hats aren’t a thing and we don’t do them here” and walked away from me. Better customer service and maybe having employees that are aware of what service the company they’re working for offers? Just a thought. She was in a rush to get outside for her cigarette smoke break though.

Savanah was such a great help! I was a hassle of a customer but she was able to help me process a return so that I could use a coupon I had forgotten about. Bri also helped us with fitting. Great experience and even better customer service to these two!

Boot barn is one of my favorite stores and their customer service has always been amazing. I was there the other day there was an employee named Sammy and she was very welcoming and kept checking to see if i needed help looking for anything! Her customer service is top notch and she is very outgoing and friendly!!

This is an affordable place to get your “western” goin. Definitely glad we have a location here. Walk in a dud, walk out a stud. Excellent customer service and wide ranging selection make this place a top 10 in town. Good loyalty program, and item choices beyond the scope of “western” as well. They also steam hats! Additionally, you can stop in for lunch at one of the many options within walking distance to this stellar location!

Stopped in boot barn for my daughter's Christmas present. We are from Texas but I was not expecting the store to be the same as what we were used to. The staff was really friendly and helpful in suggestions and fitting for this climate. She found a pair that she loved easily.

My wife and I along with another couple visited the store so I could purchase a Western style shirt to wear to the Denver Stock Show. We were greeted by a very friendly and helpful employee! I ended up getting two shirts and my wife bought a pair of boots! Employees who really care are becoming rare these days... Thanks for caring and making us feel happy to be there!

When it comes to shaping the brim of your hats I highly recommend NOT taking them to this boot barn. They had my hats for multiple days and when I went to pick them up they were terrible. Not even or centered. No clue why they thought that was acceptable to give back to a customer with how obvious it was. If you don’t actually have certified people to do the job then don’t do it or if they are certified to do it they need to practice on hats that are not the customers.