J.Crew Factory

Walked in to exchange clothes for other sizes. I needed to go to the restroom and found a restroom in the back. The store manager Zack banged on the door and told me I had to leave the store and kicked me out. He told me it is private and trespassing to be using that bathroom. Couldn’t believe the lack of professionalism and complete lack of customer service. I’ll never return to that store again. Good Luck and don’t go to that store and need to use a restroom. Unbelievable.

Drove across town to buy a shirt for meetings next week. Store was “closed early 5pm” when I arrived at 4:50pm on a Thursday. Person inside just looked at me through the window and did not open store for me. Website said they were “open”. Just garbage service and this corporate store provides no value to our community. I hope it fails a store that is open for shopping replaces it.

Staff at this store has been so friendly and helpful lately! Great place to get affordable basics and office casual staples. They make returns super easy, which I really appreciate! Store always looks neat and tidy, too.

This is one of my favorite stores, favorite merchant and favorite clothing line. I bought a bunch of clothes for holiday gifts and a cute Christmas tee for myself. The store is nicely laid out, beautiful clothes at amazing prices, I can always find my xxs size and the staff is always more than accommodating. I cannot wait to go back after the holidays for more savings and more hip outfits.

Great selection, pretty fabrics, prices amazing (additional 15% off when u buy two 70% off items?!) and the two gentlemen working were courteous and helpful. Store was not packed, had hand sanitizer/cleaning stuff accessible and has street entrance (fresh air) so it was a great shopping experience for me who is still hesitant to go to places like Costco, shopping mall, or eating at restaurants.

Normally this place is fine. I've been a few times and had normal level customer service. I went in within an hour of closing and I have never been so pointedly ignored in a store. I was out well before closing time. Three trips to the dressing room without anyone asking if I need help or even acknowledging me. I almost thought no one was working there until they started loudly chit chatting on their headset. Just close at 5 if you don't want to help anyone after that.

Great selection. I shop here often and have never had an issue with showing a teacher ID and getting a discount previously. I’ve shown an ID on my phone or been wearing mine. Today though, the women working seemed a bit doubtful I was a teacher was was very off putting. I regularly shop at the store and appreciate the discount and friendly staff.

The manager here is amazing- helped me with complicated online order return. Very good customer service when I come to this location- they set up the clothes all cute in the dressing room for ya. The lack of inventory and lack of sizing in women’s section is problematic.