William Powell

The Barbour coat I ordered online arrived in 1 day very nicely wrapped and in pristine condition. I love the physical product catalogue added to the parcel as well- makes it super easy to browse the products in an old timey manner( yes. I missed that in the world of scrolling). The coat I bought was on a 30% sale which proves that you can find great items and amazing deals at the same time. I will definitely be coming back to shop more.

An absolutely excellent buying experience from beginning to end. Cannot recommend this company enough. The customer service is exceptional. The next time I need footwear this will be my first port of call.

Any returns I.e. size or any reason are chargable returns and a payment taken (not mentioned in their returns policy) to enable the return. Queried at the time upon realising this issue, but to no avail, but there's no warning of returns postage charges prior to ordering. Clarity of ordering / returns still isn't clear on the website and as such unable to recommend. NOT a free returns policy even on £245 boots.

Very impressed with website and speedy delivery of item. The item is excellent quality and fit and I will definitely be ordering more items in the future. I have already recommended to friends and family and my husband has already made an order from the catalogue that was provided with my purchase. Excellent customer service. Thank you Lindsey Allen

Had to go through the process of reporting this company to Trading Standards after advice from CAB. The first time I have had to do this with any company. Bought a pair of Meindl walking boots specifically because they were waterproof. After one exposure to wet grass (not even rain) and within a few days of first wear they let in so much water that I had to wring out my socks when I got home. Well within 28 days of purchase, I contacted William Powell who advised to drop them in so they could be examined by the manufacturer. Surprise, surprise manufacturer found no fault but they are not even water resistant, let alone waterproof. Response from William Powell was “just come in and collect the (same) boots” and “there was nothing they could do because manufacturer said there’s no fault”. However, having looked into the matter further with CAB, I was reminded that my contract of sale is with William Powell not Meindl and I was sold a product that does not perform as described - fault or no fault. I went back to William Powell reminding them that they had breached my rights under the CA 2015 but they tried to deflect again back to the manufacturer. I reported the incident to Trading Standards as being sold a product that is not as described and being refused a refund for such, as well as potentially selling me defective goods. I was advised to claim back my money via a chargeback. Looking at other reviews, this isn’t the first time they have tried to offload damaged, poorly made or unsuitable products to customers by shirking their legal duties under consumer regulations. Looks as though their go to tactic is to try and confuse customers about their rights. I ended up winning my claim and got my money back via a chargeback done by my credit card company.

The service that my partner and I have received from William Powell has been nothing short of disgusting. My partner purchased me a schoffel shirt for Christmas, which upon opening has got two black stains on it, which has obviously happend before the shirt was packaged. William Powell have refused to take the shirt back as this apparently does not fit with there warranty policy. We will be contacting trading standards to discuss this matter with them. I recommend you steer clear of this company.

I recently reached out to William Powell regarding an exchange for a Christmas gift, only to be informed that my request was denied due to their 28-day return policy. I checked the returns policy at the time of purchase because I knew the gift might need to be exchanged if it was the wrong size, and I was pleased to see that there was an extended festive returns period. However, I now realize that because the item is on sale, it is technically excluded from this policy. This has been quite disappointing, especially since the item is unused and still in its original packaging. The lack of flexibility feels unfair, particularly during the holiday season when a small gesture of goodwill could make a significant difference. This experience has significantly undermined my confidence in William Powell's customer service. I expected better, especially given the holiday spirit

Appalling customer service. Gift bought for Christmas in November had to be returned by 14 December because it was a reduced item! Obviously not tried on by then as this was a Christmas gift. No leeway for extended returns policy for Christmas gifts! Absolutely shocked. The vast majority of companies offer extended returns policies whether reduced items or not.